Great value for money

What are the best aspects of this product?

Talkdesk is very versatile that we can manage calls whether being made at the office or remotely. It allowed work-from-home arrangements without compromising the quality of our operations. Another reason we enjoy Talkdesk is its very reliable integration with various software like Salesforce, and other CRM tools. This way, we don't have to monitor each platform every so often as we are ensured that the notifications we receive in linked platforms, we will receive in Talkdesk.

What aspects are problematic or could work better?

Although the IVR call routing technologies may be useful to experienced professionals, it may not be as beneficial to newbies. So a plan tailored to the latter group would be nice for inclusiveness.

What specific problems in your company were solved by this product?

Before using Talkdesk, our system was of a very outdated one that it even faltered in the basic recording of calls from time to time, and not all in management have access to records. Thanks to Talkdesk, we have a reliable system not just on recording but also in routing and reporting as well. Its cloud computing solution has also enabled greater access to calls data that extends to agents. Efficiency in the workflow has improved by about a fourth.

Are you a current user of this product?

Yes