What are the best aspects of this product?
Talkdesk provides us with a platform is so organized and user-friendly. We wanted a solution that is visible to all team members and come with a powerful, robust dashboard and Talkdesk has it.
What aspects are problematic or could work better?
There are a couple of functionalities I want them to have. First, a mobile app capable of making and receiving call. Second, a functionality that allows us to listen to private voicemail.
What specific problems in your company were solved by this product?
Many of our agents work from home and Talkdesk easily put them all together in a centralized, virtual environment.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?