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User review of Talkdesk

It is a life-saving tool!

- by Leona

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Talkdesk provides us with a platform is so organized and user-friendly. We wanted a solution that is visible to all team members and come with a powerful, robust dashboard and Talkdesk has it.

What aspects are problematic or could work better?

There are a couple of functionalities I want them to have. First, a mobile app capable of making and receiving call. Second, a functionality that allows us to listen to private voicemail.

What specific problems in your company were solved by this product?

Many of our agents work from home and Talkdesk easily put them all together in a centralized, virtual environment.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Political Organization

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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