User review
of Talkdesk
Robust Platform With Some Flaws
-
by Lloyd
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
I love their recording functionality as well as their integrations with helpScout and Salesforce. Talkdesk has so much potential and their CRM features are great. We don't have any experienced with dropped calls so far.
What aspects are problematic or could work better?
In most cases, we have to work the integrations manually as they rarely work automatically. Calls have to be tagged and sometimes, there are cases of delays in our calls, one to two seconds. We called support and the solution they suggested meant massive overhaul of our current setup.
What specific problems in your company were solved by this product?
Call recording is a good feature but we really never have benefitted from it.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
most employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
