What are the best aspects of this product?
I love their recording functionality as well as their integrations with helpScout and Salesforce. Talkdesk has so much potential and their CRM features are great. We don't have any experienced with dropped calls so far.
What aspects are problematic or could work better?
In most cases, we have to work the integrations manually as they rarely work automatically. Calls have to be tagged and sometimes, there are cases of delays in our calls, one to two seconds. We called support and the solution they suggested meant massive overhaul of our current setup.
What specific problems in your company were solved by this product?
Call recording is a good feature but we really never have benefitted from it.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year