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User review of Talkdesk

Top Class, High Value Call Center Solution

- by Santiago

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

For a very reasonable price, we have ourselves a high end VOiP call center that is easy to set up and provides us with features we normally found from service providers but at astronomical rates. The support is top notch. Very knowledgeable and responsive support team.

What aspects are problematic or could work better?

We initially decided to use SIP phones but ended up opting for their browser-based phone service because the former was too technically challenging.

What specific problems in your company were solved by this product?

We now have a very advanced, skills-based routing call center that our clients now love. We previously operated a traditional call center environment and made the transition and have no regrets that we did.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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