What are the best aspects of this product?
For a very reasonable price, we have ourselves a high end VOiP call center that is easy to set up and provides us with features we normally found from service providers but at astronomical rates. The support is top notch. Very knowledgeable and responsive support team.
What aspects are problematic or could work better?
We initially decided to use SIP phones but ended up opting for their browser-based phone service because the former was too technically challenging.
What specific problems in your company were solved by this product?
We now have a very advanced, skills-based routing call center that our clients now love. We previously operated a traditional call center environment and made the transition and have no regrets that we did.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year