Useful to any industry

What are the best aspects of this product?

Talkdesk, as a cloud computing solution, cuts costs as it links well with Salesforce. This great integration allows me to save contacts in which case I could better prepare for a call when I see a certain name on the screen.

What aspects are problematic or could work better?

A direct extension would be a great addition to the features. Also, I can't seem to find an option in the menu where I can get back shortly to a customer once I put a call on hold. Such a mechanism would be useful whenever I need to inform the caller that the waiting time may be longer than initially expected.

What specific problems in your company were solved by this product?

Populating new cases and being able to share them has never been this easy. Talkdesk has indeed reduced significantly my work time.

Are you a current user of this product?

No