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User review of Talkwalker

Robust platform with impressive support services

- by Germaine

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

This platform really serves its purpose in our company, especially that bolsche algorithms are easier to pull off. User support immediately responds whenever we need help. This is how Talkwalker helps in tracking all our global clients, as well as efficiently monitor their market competition.

What aspects are problematic or could work better?

Preparing topics in the platform has a steep learning curve. Thankfully, however, there are training and guides that can help a lot.

What specific problems in your company were solved by this product?

This is dependable for monitoring the competition situation of our clients all over the world. We can determine their exact location, then see how the market is doing for them. Not to mention, we can easily know if a client competitor prepares one topic.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.