Good, but far from perfect

What are the best aspects of this product?

Targetprocess is the revolution of workflow boards, something like a combination of Trello and advanced project managers and tracking systems. You put data inside, slice it the way it suits your needs, and drag-and-drop grids to personalize your cards. I read a lot about it before taking it, but it went beyond every expectation I had: it is easier, it offers incredible customization, and it comes with feature-rich filtering query language.

What aspects are problematic or could work better?

Leaving the good things aside, I started wondering what happens with consistency: while it allows for some data types to be created, edited, and tweaked limitlessly, others are simply frozen and stored back in the system. If this is what I get, I frankly prefer to create my own data types and my cards, instead of using their premade backed-in suggestions (UserStory, Feature, Epic, etc). As if this was not bad enough, cards are tied to Release metadata, meaning I can neither change them nor use them the way I'd like to (I can't rename them, I can't create new ones, and I can't delete ones I don't use). I'm also disappointed by the API: requests need to be modified completely, there is no chance to adjust separate objects. For instance, when adding comments to a bug, you need to include a user with his name and his ID. What do you think would happen if the name is wrong, and the ID is correct? Would it 'change' the name of that user? How is that even allowed? Finally, when using Effort metrics you're forced to choose between hourse and points, and the decision is irreversible. As you guess yourself, access to features will depend on the choice you've made, and nobody cares if that was an accidental decision.

What specific problems in your company were solved by this product?

We're doing quite fine with the app, but because we customized it to suit our needs. I'd feel bad not to say it is the best software we used so far (cons considered), and we find it to be a facilitating circumstance for companies that customize each workflow separately.

Are you a current user of this product?

Yes