Tawk.to is an accessible and convenient messaging platform

What are the best aspects of this product?

Tawk.to is a very accessible live chat software. Both website owners and visitors will benefit from using it. It is available on many devices and all its top-notch features can be used for free. Website owners can easily configure it according to their needs. They can automatically send greeting messages to their visitors and also let their visitors know when live support service is available. Even when the support team is offline, visitors can still communicate their concerns via tawk.to and they can be attended to later on. Users can access the platform as long as they have an internet connection.

What aspects are problematic or could work better?

Users need to study tawk.to’s many features to maximize its usability. This may take some time. In our case, it took some time to figure out how to use tawk.to to better cater to our needs.

What specific problems in your company were solved by this product?

Tawk.to enables us to monitor website activities, communicate with our visitors, gather helpful analytics, and evaluate our website accordingly. It provides us with statistical data about our website, like the number of visitors we had for a given period. It also allows us to see online visitors and initiate a live chat session with them. We rely on tawk.to entirely for customer support service.

Are you a current user of this product?

No