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Tawk.to Review

Tawk.to
Our score: 8.5 User satisfaction: 88%

What is Tawk.to?

Tawk.to is a live chat support & messaging application that focuses on  successful communication between  businesses and their customers. Modern and intuitive, Tawk.to was created to help you find an efficient way to bridge the communication gap, but is nevertheless offered for free.

With Tawk.to , you can chat and monitor your customers without hassle. The platform allows you to reach your customers directly from your website, mobile app, or from a customized page. Setting up takes only a minute, so that you can immediately add your people, create shortcuts, and check how you are doing in analytics.

Aside from its live chat service, Tawk.to offers a whole lot of other features that allow you to customize your own page, start lively chats with your customers, eagerly engage with your visitors with triggers, quickly send replies with shortcuts to help you and your business become a hit with your valued customers.

Overview of Tawk.to Benefits

The success of any company depends on two major requirements: The quality of the product or service they provide, and their efficiency in meeting the needs of their customers. These businesses employ staff and utilize every communication outlet available just to be able to meet these needs. Tawk.to serves as an avenue for your professional service, right because it enables you to be available for your customers whenever they need you.

With Tawk.to’s, it will be easy to set up an account and even easier to customize its widgets and change chat colors, attention bubbles, and personalized uploads. You can make it completely coherent to your brand using the ‘remove branding’ feature The remove branding feature allows you to insert your own brand name to make it look original and professional.

This app lets you be mindful with your customers, and give them your full attention by engaging them during chats with automated triggers, and canned shortcuts. Prepare to answer their questions even before they ask, using the message sneak-peek function. Later on,you can maintain a relaxed and fun conversation with your customers with access to 1880+ emoji that you and your customers can use.

The group and unlimited agents features allow you to monitor visitor traffic and attend to multiple visitors at a time even when you don’t have that many agents active. Let other agents join with you on your chats to make sure that your customers are given the help they need.

It doesn’t matter where you are or what language you speak. Tawk.to is available in 27 languages and works seamlessly with Android, iOS, Windows and macOS so you can have the option to use any of your smart devices.

Overview of Tawk.to Features

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

Tawk.to Position In Our Categories

Bearing in mind companies have distinct business requirements, it is only wise they abstain from settling on an all-encompassing, ”best” software solution. Nonetheless, it is nearly futile to try to find such application even among widely used software systems. The efficient step to undertake is to tabulate the several chief factors that entail scrutiny such as important features, pricing, skill levels of the employees, company size, etc. After which, you must perform your research through and through. Have a look at some Tawk.to reviews and look into the other software solutions in your shortlist more closely. Such detailed product research makes sure you keep away from unsuitable applications and choose the system that has all the features your business requires in growing the business.

Position of Tawk.to in our main categories:

TOP 100

Tawk.to is one of the top 100 Customer Support Software products

Tawk.to is also listed in the following subcategories:

There are trendy and widely used solutions in each software category. But are they essentially the best fit for your organization’s specific needs? A popular software solution may have thousands of customers, but does it provide what you require? For this reason, do not blindly spend on popular systems. Read at least a few Tawk.to Live Chat Software reviews and mull over the elements that you want in the software such as the fees, main features, available integrations etc. Then, choose a few solutions that fit your requirements. Try out the free trials of these platforms, read online comments, get explanations from the vendor, and do your homework meticulously. This profound research is sure to assist you choose the most excellent software application for your organization’s special requirements.

How Much Does Tawk.to Cost?

Tawk.to Pricing Plans:

Free Trial

Tawk.to

Free

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 1

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Tawk.to reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Tawk.to. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Free

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Tawk.to Comparisons

What are Tawk.to pricing details?

Tawk.to Pricing Plans:

Free Trial

Tawk.to

Free

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

What integrations are available for Tawk.to?

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart
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Reviewed By Jenny Chang
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