Tawt.to is an ideal integration to websites

What are the best aspects of this product?

Tawk.to is a reliable and convenient solution for providing customer support. It is fast and it works well for responding quickly to customers. It is also accessible with its app and web version. It is an ideal integration to websites to improve the experience of the customers. It is also 100% free.

What aspects are problematic or could work better?

Improvements could be made on the platform’s interface to make the dashboard appear less crowded. It would also be nice if there would be upgrades on its features and on the services that come with it. Understandably, upgrades don’t happen often though, since tawk.to is available for free.

What specific problems in your company were solved by this product?

Tawk.to allows us to track the visitors of our websites. It also provides us with analytics that includes the specific time of visits and the number of visits for a given period. We use this to engage our customers via live chat. This platform has an automated trigger feature which makes customer engagement possible at all times.

Are you a current user of this product?

Yes