The only live chat software we trust

What are the best aspects of this product?

With tawk.to, you have the option to manage the live chat service yourself or hire agents to do it for you. Their agents offer services for a very reasonable price. The platform itself can be used free of charge. It comes with a convenient automatic messaging feature that enables us to send welcoming messages to our website’s visitors. The pop-up message appears shortly after someone visits our website. Overall, we find this platform to be a cost-friendly and reliable solution for engaging with our customers.

What aspects are problematic or could work better?

Tawk.to comes with a lot of features so it may take some time for new users to learn how to fully navigate it. While users might prefer to keep messages for a certain period, they automatically get deleted after a short while. It would be better if this platform will allow users to keep a receipt of their exchanges with customers.

What specific problems in your company were solved by this product?

Tawk.to has an automatic messaging feature that allows us to connect with our visitors conveniently and even without online agents. With this platform, we can monitor the activities on our website and acquire useful data, including the number of visits for certain periods and the location of our visitors. Tawk.to comes with a lot of other great features that make it a reliable and convenient live chat software for us.

Are you a current user of this product?

Yes