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TaxCloud Review

TaxCloud
Our score: 7.0 User satisfaction: N/A

What is TaxCloud?

TaxCloud is a free, web-hosted sales tax management and compliance solution that aims to simplify the management of internet sales. Used by online retailers and wholesalers across the US, it is equipped with a slew of tools that can calculate taxes, maintain compliance, and simplify the collection of sales tax from customers. TaxCloud also offers a tax platform that helps users automatically track sales tax rates, and product-type and use-based tax exemptions in every state. Also, the online sales tax management solution enables them to easily calculate and collect sales taxes, as well as, comply with sales tax laws.

Additionally, TaxCloud supports integration with more than 85 eCommerce platforms. Furthermore, it offers public sales tax APIs that users can quickly implement for their shopping cart, order management, and ERP systems. Its set of APIs can also be used by any hosted marketplace so online retailers can adhere to any sales tax laws implemented in the United States. Last but not the least, TaxCloud generates monthly reports wherein users can drill down to tax jurisdictions by state, country, or city.

Overview of TaxCloud Benefits

TaxCloud lets online retail businesses manage their sales taxes without the need of hiring a team of tax attorneys and software developers, or invest on expensive tax compliance platforms. Through the aid of its core public sales tax APIs, users will be able to calculate accurate sales taxes for addresses in the United States. These APIs also  enable them to keep up with product-type and use-based exemption rules in any state.

TaxCloud offers 5 main or core public sales tax APIs that users can rapidly implement for their systems to perform specific functions: Ping, Address Verification, Tax Amount Lookup, Order Completion, and Merchandise Returns. Once they enable these APIs, their systems will work with TaxCloud, allowing them to manage their sales taxes quickly and accurately.

To understand how these 5 core APIs work, the following discussions provide an overview of TaxCloud’s core APIs. TaxCloud offers a public sales tax API that allows users to verify the addresses of their customers. This API is called VerifyAdress API. The purpose of this API is to help users identify tax jurisdictions accurately. Once a customer’s address is verified, the correct sales tax can be applied.

Another core API offered by TaxCloud is its Lookup API. This API is used to calculate the appropriate sales taxes for the items that customers are purchasing. It calculates the sales tax amount due for each item based on the customer’s address that has been verified using the VerifyAddress API.

Meanwhile, TaxCloud has a set of  APIs that allows the platform to determine purchases that have been completed and to capture information from these completed purchases, enabling users to prepare their sales tax reports and tax returns. This set of APIs is referred to as Authorized and Captured APIs. The Authorized API is used so TaxCloud can instantly know that a customer has completed the purchase and the sales tax amount due for such purchase has already been collected by the store. In preparing sales tax reports and tax returns, the platform requires the use of its Captured API.

TaxCloud also provides users with an API that helps them manage sales taxes for orders that have been cancelled, modified, or returned. Through the aid of its Returned API, the eCommerce platform or online store that implements this API sends alerts to TaxCloud. As a result, TaxCloud can update its transaction record when an order is cancelled, modified, or returned after a completed purchase or transaction.

Interestingly, TaxCloud offers an API that ensures users that their system or platform is communicating smoothly with TaxCloud. By using its Ping API, they will be able to check if their platform, system, or website is implementing TaxCloud’s APIs properly. Additionally, the platform also has advanced APIs that help them easily and quickly manage exemption certificates, obtain Taxability Information Codes (TICs), add a batch of transactions from offline sources, and other capabilities.

On top of its public sales tax APIs, TaxCloud offers an Automated Compliance service for free. This is because the states are the ones paying TaxCloud for managing the sales taxes of its customers. With its free tax compliance service; users will be able to calculate sales taxes for every address in the United States, track exemptions rules in every state, and obtain tax reports they can use in filing their sales tax returns. However, TaxCloud charges a monthly service fee for users who prefer not to use its free Automated Compliance service and want to manually manage their sales taxes on their own.

Overview of TaxCloud Features

  • Free Automated Compliance Service
  • Easy to Use
  • Core Public Sales Tax APIs
  • Advanced APIs
  • Rapid Implementation
  • Sales Tax Calculation
  • Track Sales Taxes in Every State
  • Track Product-Type and Use-Based Exemptions in Every State
  • Sales Tax Collection and Filing
  • Reporting Features
  • Integration with Shopping Cart, e-Commerce platform, order management, and ERP systems
  • Online Store and Hosted Marketplace Integrations
  • Integration with  Payment Processing Services
  • Optional Manual Sales Tax Management

TaxCloud Position In Our Categories

Bearing in mind companies have particular business needs, it is wise they abstain from going for a one-size-fits-all, ideal solution. Having said that, it is nearly futile to try to find such application even among widely used software solutions. The logical step to do would be to shortlist the various vital functions that necessitate research like major features, price plans, skill competence of staff, company size, etc. After which, you must conduct your research fully. Read some TaxCloud evaluations and explore each of the applications in your list in detail. Such well-rounded product research ascertains you circumvent ill-fitting apps and select the system that offers all the tools you require company requires in growing the business.

Position of TaxCloud in our main categories:

TOP 50

TaxCloud is one of the top 50 Tax Software products

If you are considering TaxCloud it may also be beneficial to check out other subcategories of Tax Software listed in our base of B2B software reviews.

It is essential to keep in mind that virtually no app in the Tax Software category is a perfect solution that can match all the needs of different business types, sizes and industries. It may be a good idea to read a few TaxCloud Tax Software reviews first as some services can excel only in a really narrow set of applications or be created with a very specific type of industry in mind. Others can operate with a goal of being easy and intuitive and therefore lack complex elements welcomed by more experienced users. You can also find apps that focus on a wide group of customers and give you a complex feature base, but that frequently comes at a more significant cost of such a service. Ensure you're aware of your requirements so that you purchase a service that has exactly the features you look for.

How Much Does TaxCloud Cost?

TaxCloud Pricing Plans:

Free Trial

Free Automated Compliance

Free

Manual Compliance

$10/mo

TaxCloud offers a free Automated Compliance service for all users. For manual compliance, on the other hand, the company charges a minimum service fee of $10 per month. Meanwhile, here are some details:

Free Automated Compliance

  • Free
  • Covers 24 TaxCloud Certified States
  • Registration
  • Calculation
  • Filing
  • Remittance
  • Entity Exemption Certificates
  • Jurisdictional Notice Responses
  • Audit Inquiries

Manual Compliance 

  • $10/mo. – Minimum Monthly Service Fee
  • For Customers who choose not to use TaxCloud’s Automated Compliance Service
  • Collect Sales Tax in One Stae or All States
  • Calculated Based on Account Activity
    • If you captured or completed at least 5% of your orders, the monthly service fee will be a small percentage of the calculated sales tax amount remitted.
    • If you didn’t capture at least 5% of your orders, the monthly service fee will be $0.02 per API Call.
    • If the service fees calculated under any of the above-mentioned scenarios amount to less than TaxCloud’s minimum monthly fee ($10/mo.), then the minimum monthly service fee will be applied.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Tax Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TaxCloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TaxCloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular TaxCloud Alternatives

Top Competitors To TaxCloud By Price

Trending Tax Software Reviews

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Score:
Satisfaction:
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TaxCloud Comparisons

TaxCloud user reviews

Not an option for small business

Read full review >
Peggy Farabaugh
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 09.01.2019 Company Size: N/A Industry: N/A

Great Product, had some bumps but Customer Service is way better now

Read full review >
Colin Macky
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

3/5

Ease of Use

Published on: 20.08.2018 Company Size: 11-50 Employees Industry: Education Management

Horrible customer service…find alternative if possible.

Read full review >
Anonymous Reviewer
2/5

Overall Impression

1/5

Customer Support

3/5

Value for Money

2/5

Ease of Use

Published on: 17.07.2018 Company Size: More than 100 Employees Industry: Publishing

AVOID – TERRIBLE SERVICE

Read full review >
Rachel Theron
2/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 20.06.2018 Company Size: 1-10 Employees Industry: Consumer Goods

What are TaxCloud pricing details?

TaxCloud Pricing Plans:

Free Trial

Free Automated Compliance

Free

Manual Compliance

$10/mo

TaxCloud offers a free Automated Compliance service for all users. For manual compliance, on the other hand, the company charges a minimum service fee of $10 per month. Meanwhile, here are some details:

Free Automated Compliance

  • Free
  • Covers 24 TaxCloud Certified States
  • Registration
  • Calculation
  • Filing
  • Remittance
  • Entity Exemption Certificates
  • Jurisdictional Notice Responses
  • Audit Inquiries

Manual Compliance 

  • $10/mo. – Minimum Monthly Service Fee
  • For Customers who choose not to use TaxCloud’s Automated Compliance Service
  • Collect Sales Tax in One Stae or All States
  • Calculated Based on Account Activity
    • If you captured or completed at least 5% of your orders, the monthly service fee will be a small percentage of the calculated sales tax amount remitted.
    • If you didn’t capture at least 5% of your orders, the monthly service fee will be $0.02 per API Call.
    • If the service fees calculated under any of the above-mentioned scenarios amount to less than TaxCloud’s minimum monthly fee ($10/mo.), then the minimum monthly service fee will be applied.

What integrations are available for TaxCloud?

TaxCloud can be integrated with many shopping cart, order management and ERP systems; eCommerce platforms and websites, online marketplaces, and payment processing services. Furthermore, the platform supports integrations with over 85 eCommerce platforms.

TaxCloud average rating:

Average score
2.4/5 (4 user reviews)
2/5

Overall Impression

2/5

Customer Support

3/5

Value for Money

2/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Colin Macky

PROS: You can set it up so that the states pay for it. It was free for me.

CONS: The new site is cool but sometimes it doesn't work with the browser I use (IE).

Reviewed 1 year ago

Read full review >

The least favorable review

Colin Macky

PROS: It might be good for large businesses but I can't think of any reason for a small business to consider it.

CONS: As a small business, we wasted an enormous amount of time trying to implement this software. It's not until you get well into the implementation process that you discover hidden details like 1) you have to collect tax for all SSTP (Streamlined Sales Tax Project) states even if you don't come anywhere near their thresholds and 2) you'll be charged up to 8% of your revenue for the service in addition to the fees advertised. These details are hidden on a non-secure website at http://dagobah.taxcloud.net Using TaxCloud would surely put any small business out of business in a hurry.

Reviewed 1 year ago

Read full review >

More reviews from 4 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Not an option for small business

Read full review >
Peggy Farabaugh
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 09.01.2019 Company Size: N/A Industry: N/A

PROS: It might be good for large businesses but I can't think of any reason for a small business to consider it.

CONS: As a small business, we wasted an enormous amount of time trying to implement this software. It's not until you get well into the implementation process that you discover hidden details like 1) you have to collect tax for all SSTP (Streamlined Sales Tax Project) states even if you don't come anywhere near their thresholds and 2) you'll be charged up to 8% of your revenue for the service in addition to the fees advertised. These details are hidden on a non-secure website at http://dagobah.taxcloud.net Using TaxCloud would surely put any small business out of business in a hurry.

What do you think about this review? Great Poor

Great Product, had some bumps but Customer Service is way better now

Read full review >
Colin Macky
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

3/5

Ease of Use

Published on: 20.08.2018 Company Size: 11-50 Employees Industry: Education Management

PROS: You can set it up so that the states pay for it. It was free for me.

CONS: The new site is cool but sometimes it doesn't work with the browser I use (IE).

What do you think about this review? Great Poor

Horrible customer service…find alternative if possible.

Read full review >
Anonymous Reviewer
2/5

Overall Impression

1/5

Customer Support

3/5

Value for Money

2/5

Ease of Use

Published on: 17.07.2018 Company Size: More than 100 Employees Industry: Publishing

PROS: The product appears to work fine (API calls to get tax info)

CONS: Billing is problematic and customer service is horrible...you can call and will never receive a call back (and of course no one is ever available). You can use the online customer service portal to ask a question and they don't appear to respond to that either. If there is a comparable alternative...use it!

What do you think about this review? Great Poor

AVOID – TERRIBLE SERVICE

Read full review >
Rachel Theron
2/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 20.06.2018 Company Size: 1-10 Employees Industry: Consumer Goods

PROS: Best aspects is it offers a free and paid version.

CONS: No customer support, and website has constant issues limiting functionality. Their support docs are for a previous version of site and are overall useless. We contacted them repeatedly by phone and email to resolve issue (site wouldn't let us add any states beyond the 'free' ones) and it took almost 10 days to receive a response. The same girl answers the phone and puts you on hold to 'contact' the tech department (and later, the manager), who are conveniently never available. We went with another company due to lack of support.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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