User review
of TaxCloud
AVOID – TERRIBLE SERVICE
-
by Rachel Theron
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Best aspects is it offers a free and paid version.
What aspects are problematic or could work better?
No customer support, and website has constant issues limiting functionality. Their support docs are for a previous version of site and are overall useless. We contacted them repeatedly by phone and email to resolve issue (site wouldn't let us add any states beyond the 'free' ones) and it took almost 10 days to receive a response. The same girl answers the phone and puts you on hold to 'contact' the tech department (and later, the manager), who are conveniently never available. We went with another company due to lack of support.
What features/services would you like to see in future versions of this product?
People who respond to support tickets or calls.
What specific problems in your company were solved by this product?
Nothing was resolved so we went with a better company who had us up and running within an hour.
Are you a current user of this product?
No
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Consumer Goods
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps us to save time in tax preparation and filing.
PRICING & COSTS
How long is your contract with the vendor?
1 month
FEATURE DETAILS
Quick estimator mediocre
2
