User review of TaxCloud

Great Product, had some bumps but Customer Service is way better now

- by Colin Macky

What are the best aspects of this product?

You can set it up so that the states pay for it. It was free for me.

What aspects are problematic or could work better?

The new site is cool but sometimes it doesn't work with the browser I use (IE).

What features/services would you like to see in future versions of this product?

More reports and also more instructional videos and FAQs.

What specific problems in your company were solved by this product?

Collecting sales tax in a lot of states.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

We tried a couple others.

Why did you decide to change it?

Way too expensive and bad customer service. Plus, they were always trying to sell me more services.

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C