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User review
of TaxCloud
Horrible customer service…find alternative if possible.
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by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
The product appears to work fine (API calls to get tax info)
What aspects are problematic or could work better?
Billing is problematic and customer service is horrible...you can call and will never receive a call back (and of course no one is ever available). You can use the online customer service portal to ask a question and they don't appear to respond to that either. If there is a comparable alternative...use it!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Publishing
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
