Not an option for small business

What are the best aspects of this product?

It might be good for large businesses but I can't think of any reason for a small business to consider it.

What aspects are problematic or could work better?

As a small business, we wasted an enormous amount of time trying to implement this software. It's not until you get well into the implementation process that you discover hidden details like 1) you have to collect tax for all SSTP (Streamlined Sales Tax Project) states even if you don't come anywhere near their thresholds and 2) you'll be charged up to 8% of your revenue for the service in addition to the fees advertised. These details are hidden on a non-secure website at http://dagobah.taxcloud.net
Using TaxCloud would surely put any small business out of business in a hurry.

What features/services would you like to see in future versions of this product?

Honest advertising. Don't make us small businesses waste our time considering this service when it's completely irrational to suggest it as a plausible solution.

What specific problems in your company were solved by this product?

None. Doing the research and attempting installation of this product was a complete waste of time and money.

Are you a current user of this product?

No