Makes my job exponentially easier.

What are the best aspects of this product?

TaxJar is a convenient tool that falls under the first tier of our workflow. We are a team of accountants and we use this to do initial checks and filing. Of course, we still maintain audits to make sure that everything is accurate and accounted for. So far, we have had a good working relationship with TaxJar. It saves us a lot of time and is more accurate compared to its competitors such as Avalara and Taxify. We've never missed a deadline ever since implementing this into our workflow. Our team members have had no issues in learning this program too. And finally, the team that works behind TaxJar is competent and is always ready to answer any query and address any issue.

What aspects are problematic or could work better?

I have several technical issues that I would like to call out. First of all, I wish that TaxJar would allow us to distinguish between the tax that has been files versus what has been collected. This becomes quite an issue in certain regions where our clients operate their businesses in because they might be exempt for tax filing of certain products. Another issue that I have is the exclusivity of product tax codes. Sure, these can be useful but they seem to only be available on Amazon and Shopify. I wish we were given the option to add these in other platforms too. Also, TaxJar seems to cater exclusively to eCommerce, preferably retail, businesses. It discriminates product-oriented companies such as IT products and the like. I think that they would have a wider clientele if they expanded their capabilities. Businesses that run heavily on resales of products aren't well-supported as well. And speaking of support, I think that TaxJar would do well if they established a team that can respond quickly to issues at any time. I suggest that they set-up a 24/7 support team that can be contacted via phone and email.

What specific problems in your company were solved by this product?

We use TaxJar mostly for filing of tax returns for eCommerce websites, especially those who operate on eBay, Shopify, and Amazon. It helps us assure accuracy and efficiency to our clients.

Are you a current user of this product?

Yes