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TaxJar Review

TaxJar
Our score: 8.7 User satisfaction: 100%

What is TaxJar?

TaxJar is a reliable sales tax solution for busy e-commerce vendors, designed to automate sales tax computing, reporting, and tax filing. The platform eliminates the tedious tasks of tax compliance cycle and allows you to concentrate more on your business.

TaxJar provides a simple one-click connection to places where you sell. Whether it’s Amazon, Magento, Shopify, Square, Walmart, Stripe, BigCommerce, Etsy, WooCommerce, etc., the platform will easily connect with it. In addition, TaxJar has a great set of features which include: automatic sync with e-commerce channels and shopping carts, return ready reports, multi-platform support, local and state level tax reports, support for shipping taxability, over and under collection detection, and support for SmartCalcs API and CSV data.

Overview of TaxJar Benefits

TaxJar has remarkable capabilities in automating sales tax filing and reporting for multi-channel e-commerce traders. The platform allows you to connect all your online shopping carts once and all data will be downloaded for easier filing of sales tax. It consolidates information from all your sales channel into an easily accessible and centralized dashboard.

One noteworthy TaxJar feature is the AutoFile which is a reliable electronic filling solution for sales tax. This functionality collects data from all your e-commerce marketplaces and providers to prepare and file returns, along with your payments. The AutoFile service eliminates the submission of papers or online forms, TaxJar performs all the tasks on your behalf. With the solution, you will not worry anymore about the due dates, submitting late returns, or submitting tax returns on time for the multiple dues dates.

Moreover, Taxjar is a valuable asset regardless of whether you work with CPA professionals or not. Most of the customer working with this platform have CPAs. However, it makes a lot of sense to them to use it because it saves time and it’s super helpful when it comes to filing sales tax returns.

Additionally, TaxJar provides excellent customer service which can be relied on to help in managing sensitive data. Their customer services are available via phone and email. Besides, the program offers a multitude of helpful resources which enable customers to understand aspects of sales tax. The resources include; states tax guide, sales tax webinars, TaxJar blog, sales tax calculator, state registrations, and getting started guides.

Overview of TaxJar Features

  • AutoFile
  • Auto-sync with e-commerce channels and shopping cart
  • Return ready sales tax reports
  • Support
  • State and local sales tax report
  • Support shipping taxability
  • Support destination and origin-based sales tax sourcing

TaxJar Position In Our Categories

Since businesses have particular business-related wants, it is prudent they steer clear of picking an all-encompassing, ”best” software system. Nevertheless, it would be futile to try to stumble on such an app even among recognizable software systems. The better step to do can be to write down the varied significant functions which entail scrutiny such as crucial features, price plans, technical skill ability of staff, business size, etc. Then, you must double down on your research comprehensively. Go over these TaxJar analyses and explore each of the software solutions in your list more closely. Such well-rounded research ensure you keep away from poorly fit software solutions and select the system which offers all the tools your business requires for success.

Position of TaxJar in our main categories:

TOP 20

TaxJar is one of the top 20 Tax Software products

If you are considering TaxJar it might also be a good idea to analyze other subcategories of Tax Software collected in our database of B2B software reviews.

Every company has different requirements and needs an application that can be personalized for their size, kind of employees and customers, and the particular industry they are in. For these reasons, no platform can offer perfect functionality out-of-the-box. When you look for a software app, first be sure what you need it for. Read some TaxJar Tax Software reviews and ask yourself do you need basic tools or do you want sophisticated functionality? Are there any industry-specific features that you are looking for? Get the answers to these questions to help your search. There are lots of aspects that you need to reflect on and these include your finances, specific business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the platform that offers all that you require to enhance your organization effectiveness and productivity.

How Much Does TaxJar Cost?

TaxJar Pricing Plans:

Free Trial

Basic plan

$19/month

Plus plan

$49/month

Premier plan

$99

Enterprise Plan

By quote

TaxJar offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the most suitable plan for your business:

Basic plan – $19/month

  • Up to 1000 transaction per month
  • Auto-sync with e-commerce channels and shopping cart
  • Return ready sales tax reports
  • Support
  • State and local sales tax report
  • Support shipping taxability
  • Support destination and origin-based sales tax sourcing

Plus plan – $49/month

  • Everything in the basic plan plus
  • Up to 5000 transactional/month

Premier plan – $99

  • Everything in Basic plan plus
  • Up to 10000 transactions per month

Enterprise Plan  – By quote

  • Everything in Basic plan plus
  • Over 10000 transaction/month

User Satisfaction

Positive Social Media Mentions 130
Negative Social Media Mentions 0

We realize that when you make a decision to buy Tax Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TaxJar reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TaxJar. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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TaxJar Comparisons

TaxJar user reviews

They have the best customer service team!

Read full review >
Elouise
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 11.11.2019 Company Size: 11-50 Employees Industry: N/A

Makes my job exponentially easier.

Read full review >
Edwina
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 26.10.2019 Company Size: 11-50 Employees Industry: Accounting

This makes our jobs a lot easier.

Read full review >
Delphia
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2019 Company Size: 1-10 Employees Industry: N/A

Saves us time and money.

Read full review >
Saige
5/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2019 Company Size: 11-50 Employees Industry: Medical Practice

What are TaxJar pricing details?

TaxJar Pricing Plans:

Free Trial

Basic plan

$19/month

Plus plan

$49/month

Premier plan

$99

Enterprise Plan

By quote

TaxJar offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the most suitable plan for your business:

Basic plan – $19/month

  • Up to 1000 transaction per month
  • Auto-sync with e-commerce channels and shopping cart
  • Return ready sales tax reports
  • Support
  • State and local sales tax report
  • Support shipping taxability
  • Support destination and origin-based sales tax sourcing

Plus plan – $49/month

  • Everything in the basic plan plus
  • Up to 5000 transactional/month

Premier plan – $99

  • Everything in Basic plan plus
  • Up to 10000 transactions per month

Enterprise Plan  – By quote

  • Everything in Basic plan plus
  • Over 10000 transaction/month

What integrations are available for TaxJar?

TaxJar offers multiple streamlined integrations, among which:

  • Amazon
  • BigCommerce
  • Walmart
  • Shopify
  • WooCommerce
  • Square
  • Xero
  • Etsy
  • eBay
  • Magento

TaxJar average rating:

Average score
5/5 (4 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Saige

PROS: I was looking for accounting options--to either do the grunt work myself or to hire an accountant to do our accounting for us. Both solutions weighed heavily to me because the former was tedious and the latter was costly. TaxJar came at a crucial point. It is user-friendly and it does its job well and accurately. I'm glad I came across this solution.

CONS: In the initial stages of importing sales data from Amazon, we did run across some issues. However, this isn't entirely TaxJar's problem. Rather, this issue has more to do with the region's sales tax policies more than anything.

Reviewed 4 months ago

Read full review >

The least favorable review

Saige

PROS: I was looking for accounting options--to either do the grunt work myself or to hire an accountant to do our accounting for us. Both solutions weighed heavily to me because the former was tedious and the latter was costly. TaxJar came at a crucial point. It is user-friendly and it does its job well and accurately. I'm glad I came across this solution.

CONS: In the initial stages of importing sales data from Amazon, we did run across some issues. However, this isn't entirely TaxJar's problem. Rather, this issue has more to do with the region's sales tax policies more than anything.

Reviewed 4 months ago

Read full review >

More reviews from 4 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

They have the best customer service team!

Read full review >
Elouise
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 11.11.2019 Company Size: 11-50 Employees Industry: N/A

PROS: TaxJar simplifies the otherwise bothersome and tedious task of tax filing. The platform itself is very intuitive and the customer service is absolutely top-notch. Kudos to the team for always game to answering even my most mundane questions.

CONS: I have nothing negative to say about TaxJar--it's the best!

What do you think about this review? Great Poor

Makes my job exponentially easier.

Read full review >
Edwina
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 26.10.2019 Company Size: 11-50 Employees Industry: Accounting

PROS: TaxJar is a convenient tool that falls under the first tier of our workflow. We are a team of accountants and we use this to do initial checks and filing. Of course, we still maintain audits to make sure that everything is accurate and accounted for. So far, we have had a good working relationship with TaxJar. It saves us a lot of time and is more accurate compared to its competitors such as Avalara and Taxify. We've never missed a deadline ever since implementing this into our workflow. Our team members have had no issues in learning this program too. And finally, the team that works behind TaxJar is competent and is always ready to answer any query and address any issue.

CONS: I have several technical issues that I would like to call out. First of all, I wish that TaxJar would allow us to distinguish between the tax that has been files versus what has been collected. This becomes quite an issue in certain regions where our clients operate their businesses in because they might be exempt for tax filing of certain products. Another issue that I have is the exclusivity of product tax codes. Sure, these can be useful but they seem to only be available on Amazon and Shopify. I wish we were given the option to add these in other platforms too. Also, TaxJar seems to cater exclusively to eCommerce, preferably retail, businesses. It discriminates product-oriented companies such as IT products and the like. I think that they would have a wider clientele if they expanded their capabilities. Businesses that run heavily on resales of products aren't well-supported as well. And speaking of support, I think that TaxJar would do well if they established a team that can respond quickly to issues at any time. I suggest that they set-up a 24/7 support team that can be contacted via phone and email.

What do you think about this review? Great Poor

This makes our jobs a lot easier.

Read full review >
Delphia
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: What I like about TaxJar is that it ties in all of the elements that I look for in a tax processing solution--affordable, accurate, and has great support. Sure, there are a dozen of options out there, but this is the one that caters to my business' needs best. There's a small learning hump at the start while you set this up, but once you have everything running, things should go smoothly. Their support team is very efficient and attentive too.

CONS: There is a call for TaxJar to localize its processing steps to match the tax policies of various regions. Of course, this is still useful to me but it would be nice if I would be spared the extra visit or call to the local tax office to verify the specific requirements that our city needs. I also have an issue with the consolidation of tax filing and payment steps. I wish that these would be two separate processes.

What do you think about this review? Great Poor

Saves us time and money.

Read full review >
Saige
5/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2019 Company Size: 11-50 Employees Industry: Medical Practice

PROS: I was looking for accounting options--to either do the grunt work myself or to hire an accountant to do our accounting for us. Both solutions weighed heavily to me because the former was tedious and the latter was costly. TaxJar came at a crucial point. It is user-friendly and it does its job well and accurately. I'm glad I came across this solution.

CONS: In the initial stages of importing sales data from Amazon, we did run across some issues. However, this isn't entirely TaxJar's problem. Rather, this issue has more to do with the region's sales tax policies more than anything.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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