Easy, flexible and efficient

What are the best aspects of this product?

The application is flexible and easy to set up. It has helped us to improve how we handle support tickets and track bugs. The best thing is that we can customize our ticket types to what we need, and use automation features to control different actions. The report writer provides us with all the necessary information to facilitate reporting. We can see the effort put in by our support reps to solve an issue through the internal communication.

What aspects are problematic or could work better?

The disadvantage is that TeamSupport doesn't handle project management within a ticket as we would like. We need to purchase an additional software for that.

What specific problems in your company were solved by this product?

Team Support is exactly what we needed for easy internal communication and collaboration. We needed one that would support our growing customer base. It has increased our company's efficiency in terms of response time, visibility and interaction with our clients.

Are you a current user of this product?

Yes