Price

$40

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TeamSupport REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 9.1

What is TeamSupport?

TeamSupport is billed as a complete customer support suite that enables you to communicate and collaborate more effectively, between and among your departments, resources, and clients for a more accurate and faster customer support response. TeamSupport claims to help your whole business to work as a single unit when addressing customer concerns. Your support team can work collaboratively with sales, technical or finance teams for superior customer feedback. Integrations won’t be a concern either, as the system connect easily to MailChimp, Zoho Reports, Dropbox, and many other apps.

With its cloud-hosting plans and scalable features, the help desk software is targeted at B2B software industry for both small businesses and large enterprises. Some of its top features include: best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, and ticket automation. Likewise, TeamSupport’s internal chat allows real-time conversations with your support team wherever they are located. Its mobile version is compatible with major mobile platforms, such as, iOS, Android, BlackBerry, and Windows Phone.

 

Overview of TeamSupport Benefits

There are many benefits that can be associated to TeamSupport. Here are some of them:

TeamSupport brings full visibility to all your team members with collaborative tools to help them work together to resolve customer concerns. It allows agents to work in groups in ad-hoc discussions in real time about specific tickets, while keeping product developers and sales in the loop about critical customer issues. Thanks to TeamSupport, the company can see all customer engagements instead of comparing separate tickets, and store all of them in a Complete Customer Database.

Another thing TeamSupport will do for you is help you follow individual agents’ performance in real time, and evaluate engagement upon different tickets and contacts to extract smat practices, and serve end users in a proactive manner. Once you have all lead data displayed and governed in a single system, it will be easy to guide communication in a profitable direction.

 

TeamSupport will also give you access to a team of experienced help desk professionals, whose technical advice may help you understand customer data, and remain focused on improving your business. Inside the system, you will also find an embedded video with detailed training instructions that can teach you how to grab customers’ attention, or create a video of your own.

Last, but not least, there is the powerful Intelligent Submission Deflection feature you can use to allow customers to browse your content, giving them the chance to find answers to their questions without waiting for you to assist them. At the same time, there will be the Advanced Customer Service Portal active 24/7, where customers can turn to you in case the knowledge base or the collaborative wikis don’t provide them with the desired answers.

Overview of TeamSupport Features

Agent tools
  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management
Collaboration
  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community
Customer self-service
  • Advanced portal tools
  • Ticket deflection
  • Knowledge base
Multi-channel support
  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems
Management tools
  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

TeamSupport Position In Our Categories

Position of TeamSupport in our main categories:

10

TeamSupport is one of the top 10 Customer Support Software products

10

TeamSupport is one of the top 10 Help Desk Software products

10

TeamSupport is one of the top 10
Customer Support Software products

10

TeamSupport is one of the top 10
Help Desk Software products


If you are interested in TeamSupport it may also be sensible to investigate other subcategories of Best Customer Support Software gathered in our database of B2B software reviews: Live Chat Software, Help Desk & Ticketing Software, Remote Support Software

Every organization has different wants and requires an application that can be personalized for their size, kind of employees and clients, and the specific industry they are in. For these reasons, no system can provide perfect functionality off-the-shelf. When you try to find a software product, first be sure what you want it for. Read some TeamSupport reviews and ask yourself do you need basic tools or do you need complex functionality? Are there any industry-specific tools that you are looking for? Find the answers to these questions to assist your search. There are lots of elements that you need to consider and these include your budget, specific business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the app that offers all that you need to boost your company competence and productivity.

How Much Does TeamSupport Cost?

TeamSupport Pricing Plans For Enterprises & Small Business:

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise subscription plans:

Support Desk – $40 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $55 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TeamSupport reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TeamSupport. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

139

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

What are TeamSupport pricing details?

TeamSupport Pricing Plans:

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise subscription plans:

Support Desk – $40 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $55 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

What integrations are available for TeamSupport?

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • Zapier
  • Facebook
  • Salesforce.com
  • Beanstalk
  • Highrise
  • Networked Help Desk
  • MailChimp
  • Nicereply
  • Screenr
  • Zoho Reports
  • Dropbox
  • Rest API

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