Easy to use

What are the best aspects of this product?

What I love about Team Support is that it has simple features and it's easy to use. It keeps me updated with all the outstanding tickets that I am working on. I also like that I can see the summary of the ticket and see who has worked on it even if they do not leave a note. Another great thing is that emails notify all parties about updates on the tickets and that I can customize the additional fields and assign to other users or flag it urgent.

What aspects are problematic or could work better?

I wish that they make it easier to organize my views of all the tickets because it gets a little confusing sometimes. More so, they should reduce the delay between updating what you put on
the ticket and sending it because sometimes it takes ages.

What specific problems in your company were solved by this product?

We use Team Support to send tickets for internal issues or client issues through different departments in our company. All team members have access which makes it easy for every one to see what actions others have taken or read the notes.

Are you a current user of this product?

Yes