Efficient ticket tracking software

What are the best aspects of this product?

I like that Team Support makes it easy to manage my tickets and keep up with my clients. The dashboard is cool because it allows you to edit and customize tickets to fit your view. I also like the auto reply feature that allows me to set up different responses for different types of tickets. More so, it allows the storing of cutomers so that I can attach all the customer information to the ticket.

What aspects are problematic or could work better?

There are a couple of disadvantages. First, I don't like the fact that the wiki has numerous pop out screens which make it difficult to read. Second, you can only sort one column at a time yet, sometimes I prefer to sort all of tickets of a certain type or sort by the age of the ticket. I would prefer if the popup with phone numbers could stay up longer so that I could dial the number without trying to avoiding the popup. I also prefer an area where it's possible to upload videos or information content rather than just words and a few images.

What specific problems in your company were solved by this product?

We use the application to solve issues for individual clients or organizations. We can easily monitor client satisfaction, total counts, and so much more.

Are you a current user of this product?

Yes