Excellent features that enhance collaboration

What are the best aspects of this product?

What I love about Team Support is that it has diverse uses, from managing all our email support request, reporting on our support volume and facilitating easy chatting with members of staff and our customers. Frequent updates makes our work more easier and efficient.

What aspects are problematic or could work better?

There are issues that need to be fixed. First, some reporting and sorting features need to be improved to be more usable. Second, there needs to be a way to differentiate customers with similar names when adding the contact to the ticket.

What specific problems in your company were solved by this product?

Before my staff used a shared email address and split up tickets according to their shifts. Using Team Support has improved the response time and quality of the support that we provide for our clients.

Are you a current user of this product?

Yes