Excellent product that keeps our company organized

What are the best aspects of this product?

It is easy to use Team Support. Our clients and staff can setup a ticket directly in their email. We have connected Team Support to our software program to allow our clients to view all their tickets and information and training material that we have setup in the Knowledge base. It is easy to see the workload of each employee and also see what our programmers are working on. The fact that we can keep all the information in one place makes us organized and avoids confusion.

What aspects are problematic or could work better?

All the glitches have been fixed.

What specific problems in your company were solved by this product?

Using Team Support has reduced the level of miscommunication. Our clients can view the status of their tickets directly rather than emailing us for status updates all the time.

Are you a current user of this product?

Yes