User review
of TeamSupport
Excellent support system
-
by Kevin
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
What I like about the TeamSupport software is that it helps our team to organize our ticket types, manage workflow, and tag commonly used information articles that help to make our process efficient and effective for supporting our clients. Through Team Support we can open our tickets in real-time, collaborate, and communicate updates quickly and easily.
What aspects are problematic or could work better?
I wish that a few features in the reporting should be improved so that it can provide up to date and customizeable dashboards and reports.
What specific problems in your company were solved by this product?
We use the application to communicate to our teams from our billing side to support or to our delivery teams.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
just me
PRICING & COSTS
How long is your contract with the vendor?
1 year
