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User review of TeamSupport

Excellent support system

- by Kevin

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

What I like about the TeamSupport software is that it helps our team to organize our ticket types, manage workflow, and tag commonly used information articles that help to make our process efficient and effective for supporting our clients. Through Team Support we can open our tickets in real-time, collaborate, and communicate updates quickly and easily.

What aspects are problematic or could work better?

I wish that a few features in the reporting should be improved so that it can provide up to date and customizeable dashboards and reports.

What specific problems in your company were solved by this product?

We use the application to communicate to our teams from our billing side to support or to our delivery teams.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.