What are the best aspects of this product?
What I like about the TeamSupport software is that it helps our team to organize our ticket types, manage workflow, and tag commonly used information articles that help to make our process efficient and effective for supporting our clients. Through Team Support we can open our tickets in real-time, collaborate, and communicate updates quickly and easily.
What aspects are problematic or could work better?
I wish that a few features in the reporting should be improved so that it can provide up to date and customizeable dashboards and reports.
What specific problems in your company were solved by this product?
We use the application to communicate to our teams from our billing side to support or to our delivery teams.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
How many people in your company actively use this product?
How long is your contract with the vendor?