Great solution for tracking tickets

What are the best aspects of this product?

With TeamSupport we can easily manage tickets and to keep up with our clients. We started to use its dashboards and I really enjoy working with them, edit and customize them as well so it can meet our needs. There is great feature for storing of customers and this means that we can attach the customer with all of their information to the ticket. The auto-replay feature allows us to set up various messages for various types of tickets as well.

What aspects are problematic or could work better?

The pop out screens from the Wiki make it little difficult to read and there is no option to sort many columns at a time. I’d really like to sort specific tickets by the age. And I don’t like that the popup with the phone numbers stays for long this makes it difficult to dial the number and we have to play hide and seek with the popup. In addition, they could include special area where we can upload videos in the knowledgebase.

What specific problems in your company were solved by this product?

It helps us to solve lot of issues for our clients, we can easily keep up with individual clients and organization and to better solve all their issues. We are able to monitor happiness of client, total counts and much more.

Are you a current user of this product?

Yes