Quick and easy to use

What are the best aspects of this product?

I like the fact that I can open all tickets at once view them concurrently. This makes it easy to manage multiple tickets without a hussle. More so, you can merge and bulk merge the multiple tickets into one and this speeds up efficiency. It is also easy to update tickets via email quickly and efficiently. It takes less time to send the email and watch it in the ticketing system update.

What aspects are problematic or could work better?

What I dislike about Team Support is that the application does not give a proper warning before it times out, unless you're working with something within the software. More so, if you type a long response and then hit save it informs you that your session has expired. If should have an auto log out or prompt that informs that the session is going into a time out phase.

What specific problems in your company were solved by this product?

We use Team Support to be up to date and ready to sort any issues that our customers have. It helps to keep all information at a central place and makes it easy to find issues that our team is sorting out.

Are you a current user of this product?

Yes