Team Support Help for Newbies

What are the best aspects of this product?

The best part about this app is that it is easy to use and can be customized to your needs. The Help Center is very helpful. You can find tutorials and reviews that are separated into categories for easy access. Beginners will find their guides and tutorials very helpful. More so, the tabs and pages are simplified and have customizable features.

What aspects are problematic or could work better?

If you try to access the dashboard, you'll realize that the quick link to the tutorials is not directed easily from the home page. Also, the tab for help does not take you to the dashboard which, in my opinion, is much easier to read. I wish they could make a new hire training module and that the tickets could be customized to be color coded such as red for urgent or yellow for high. This will help with visual needs within our company.

What specific problems in your company were solved by this product?

The app is fast and easy to manage tickets. We use the app to manage our large number of customer calls and tickets every day.

Are you a current user of this product?

Yes