Team Support solution is intutive and highly useful

What are the best aspects of this product?

We use Team Support for more than 2 years and we have great experience with it. It allows us to create, track and review the database info from generated task and tickets. We are able to keep up with trends and to work on our business’ improvements. We are even able to track our customer’s issues and their progress.

What aspects are problematic or could work better?

They could make the mobile app more intuitive and user-friendly, the software itself is intuitive and easy to use but the app needs to be more flexible.

What specific problems in your company were solved by this product?

The Team Support helps us to keep up with trends and to solve issues with automation equipment. The information allows our service team to interact with other departments. With documentation and data we are able to solve issues before they happen again. It helps us to improve the customer service.

Are you a current user of this product?

Yes