TeamSupport is easy to use and customizable tool

What are the best aspects of this product?

Its full featured customization options allows us to adapt the system to our specific support model. Also, I like that we are able to track everything from one place and even with remote team on the go.

What aspects are problematic or could work better?

They could implement high-level control of email notifications.

What specific problems in your company were solved by this product?

It helps us to centralize communication for customers and agents, to make the platform more independent because it is browser based, to gather metrics in order to indicate workload by the product and to track issues by serial number.

Are you a current user of this product?

Yes