TeamSupport is easy to use and flexible solution for tracking tickets

What are the best aspects of this product?

I like that I can easily configure various workflows for various kinds of tickets. We are able to add custom JavaScript that is based on widgets. There are lot of flexible features so we can easily set up the work and make it according to our needs. With the ticket automation feature we are able to send information to clients, add contacts to ticket, and auto-post replies, to set priority on tickets and many other things. The dashboard is customizable and it provides us with great overview of current status of things when we login into the system.

What aspects are problematic or could work better?

We would like to see an option where we can inform the owner of the ticket that is merged to another ticket that the ticket got new number and ability to auto-merge new responses within the merged tickets.

What specific problems in your company were solved by this product?

With this solution we can track tickets, perform better workflows, we have web-portal where we can provide help to our customers and follow the status and the tickets. We are able to select a ticket and add it into the knowledgebase, we can even select posts in the ticket. We can easily add answers to common question to knowledgebase.

Are you a current user of this product?

Yes