What are the best aspects of this product?
What aspects are problematic or could work better?
We would like to see an option where we can inform the owner of the ticket that is merged to another ticket that the ticket got new number and ability to auto-merge new responses within the merged tickets.
What specific problems in your company were solved by this product?
With this solution we can track tickets, perform better workflows, we have web-portal where we can provide help to our customers and follow the status and the tickets. We are able to select a ticket and add it into the knowledgebase, we can even select posts in the ticket. We can easily add answers to common question to knowledgebase.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year