This is one of the best collaborative tools with lots of features

What are the best aspects of this product?

TeamSupport is one product for various facets of support. We are able to manage all email support requests, to chat with other reps, to pull valuable reports about the support volume and even to integrate it with customer support Chat. They constantly improve the product to make it more intuitive and simple to use. There is an option to embed images into the response by copy/paste and to even ebed a video into the ticket as well.

What aspects are problematic or could work better?

They could improve the reporting and sorting feature even more, for e.g. I’d like to be able to preview a result before clicking on a ticket tag. Also, it would be great if I could select a portion if the capture window in ticket screen recorder or they could implement stop/pause control on the interface.

What specific problems in your company were solved by this product?

We used to share email address and split up tickets according to timed shifts but when we started using Team Support and when we integrated it with customer Chat feature we started to receive wonderful response from our clients. This tool helps us to improve our support quality.

Are you a current user of this product?

Yes