We love working with Team Support software

What are the best aspects of this product?

I like that we can add video into the ticket and to email the ticket. The software has easy to use and user friendly interface. We can easily collaborate with others thanks to the water-cooler feature. We are able to track the people who look at the ticket and to chat with them so we can get feedback on what they are doing or what steps they have taken while interacting with clients. There is even an option to merge the tickets together so we can avoid duplication of the tickets.

What aspects are problematic or could work better?

When we use the timer and saving the ticket it will continue to tick when open a new ticket it doesn’t stop with the ticking. There is no update when someone else signs on to the same ticket, and sometimes it get hung and we need to “kill” the browser and in this way we lose information because it is not automatically saved. They could make automatically save options till the ticket is complete.

What specific problems in your company were solved by this product?

It helps us to solve the problems with IT and to easily assign tickets to different techs.

Are you a current user of this product?

Yes