User review
of TeamSupport
Works smoothly
-
by Thelma
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Team support is easy to use and has features that allow for quick retrieval of ticket information. Our clients can monitor their support tickets as our team work on them.The Knowledge Base feature is great and provides an option to add our research findings which can help our other staff if they get tickets with similar issues.
What aspects are problematic or could work better?
There should be more robust sorting and filtering options on the screens.
What specific problems in your company were solved by this product?
We use Team Support to track conversion issues that the agencies that we work with have during the implementation process until they get up and running
smoothly.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
most employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
