Boost our helpdesk system

What are the best aspects of this product?

A convenient tool that allows us to handle tickets in one common platform, and has a proficient solution searching feature that easily satisfies any client who needs support. It delivers all tickets from a different channel and then lets us efficiently distribute tickets for faster response processes. Also, we find the customer dashboard very handy, since it helps clients solve their problem without staff support. Our team has seen a huge improvement in terms of productivity through this tool.

What aspects are problematic or could work better?

We are happy with how the Teamwork Desk is helping our company. We can’t even find any problem with its appearance, features and performance.

What specific problems in your company were solved by this product?

We trust this tool for boosting our communication lines with customers. Thus, we can put extra attention on satisfying clients, which is essential for giving them a great user experience.

Are you a current user of this product?

Yes