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$0.10

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Teamwork Desk REVIEW

Help Desk Software

5 user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is Teamwork Desk?

Teamwork Desk is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications. The software is capable of handling customer emails in a shared environment and allows for teams to collaborate on queries to provide better solutions to their customers.

Teamwork Desk simplifies ticketing for agents, thus improving their productivity and performance and positively impacting clients’ satisfaction. The system is also a viable marketing tool as it enables businesses to better engage their consumers and keep them happy, thus resulting to positive customer experience and better word of mouth.

From the first point of contact down to the resolution, Teamwork Desk makes every step easy and effortless. Features like unified inboxes, assigning tickets, ticket statuses, and customer portal all function together to ensure that the handling of each query and support is fast, responsive, and timely.

Overview of Teamwork Desk Benefits

Teamwork Desk is not just a newcomer to the help desk systems market. It is a software designed to make ticketing and supporting fun and easy, thus resulting to better agent performance and productivity, faster response, and happy, fully satisfied customers. The system is an ideal help desk solution for companies that are looking for a robust, dependable, and affordable software with integration options.

For users, Teamwork Desk comes with a throng of features, including unified inboxes, assigning tickets, ticket statuses, as well as a customer portal. All these features work together to help support agents act individually and collectively to solve problems faster.

The customer support portal contains answers to common issues and questions, which significantly contributes to the reduction of the number of emails and ticket requests sent by customers. This means support representatives have more time to address unique and more advanced issues and accomplish a whole lot more than spending their time dealing with repetitive issues and queries. Customer portals can be tailored to suit your company’s branding and give your customers that familiar feel as if they haven’t exited your website.

With Teamwork Desk, all communications between your support representatives and your customers feel more like responsive, personalized emails instead of automated responses. Clients love that that they feel valued and not just another ticket that requires a solution.

Teamwork Desk is designed to be fully responsive on any device, which means you can use it wherever you are and whether you are using a laptop, a desktop, or a mobile phone. The software also offers a native iOS and Android app for even better and faster ticket management on the go.

Overview of Teamwork Desk Features

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Smart Inboxes

Teamwork Desk Position In Our Categories

Position of Teamwork Desk in our main categories:

100

Teamwork Desk is one of the top 100 Customer Support Software products

50

Teamwork Desk is one of the top 50 Help Desk Software products

100

Teamwork Desk is one of the top 100
Customer Support Software products

50

Teamwork Desk is one of the top 50
Help Desk Software products


Teamwork Desk is also listed in the following subcategories:

Category:Position:
Help Desk & Ticketing Software#13 Service Desk Software#11

Companies have unqiue needs and requirements and no software solution can be perfect in such a situation. It is useless to try to find an ideal out-of-the-box software app that meets all your business needs. The wise thing to do would be to customize the application for your unique needs, staff member skill levels, budget, and other aspects. For these reasons, do not hurry and invest in well-publicized popular solutions. Though these may be widely used, they may not be the perfect fit for your unique wants. Do your research, check out each short-listed platform in detail, read a few Teamwork Desk reviews, contact the vendor for explanations, and finally settle for the app that provides what you require.

How Much Does Teamwork Desk Cost?

Teamwork Desk Pricing Plans For Enterprises & Small Business:

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Startup – $0.10 per ticket

  • 5 agents
  • 3 inboxes
  • 1 free Help Docs site ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)

  • All Startup features
  • Pay per agent – fixed cost
  • Unlimited agents
  • Unlimited inboxes

Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)

  • All Basic features
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Teamwork Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Teamwork Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

12

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are Teamwork Desk pricing details?

Teamwork Desk Pricing Plans:

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Startup – $0.10 per ticket

  • 5 agents
  • 3 inboxes
  • 1 free Help Docs site ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)

  • All Startup features
  • Pay per agent – fixed cost
  • Unlimited agents
  • Unlimited inboxes

Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)

  • All Basic features
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents

What integrations are available for Teamwork Desk?

Teamwork Desk integrates with the following business systems and applications:

  • Teamwork Projects
  • HubSpot
  • OneDrive for Business
  • Dropbox
  • Zendesk
  • Xero
  • Calendar Sync
  • Box
  • Time Doctor
  • Hubstaff
  • Gmail
  • EagleSchedule
  • Freshbooks
  • QuickBooks
  • SupportBee
  • TimeCamp
  • Blinksale
  • Outlook
  • Google Drive
  • Harvest

and many more.

User reviews


5 Reviews

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The most favorable review

Wilma


Pros:
It helps to improve the visibility of your projects. If you are managing a current project, you can schedule tasks in a way that when one is complete the other one takes over. On the same note, you will be able to plan better future projects as you will be able to seal all the gaps that may lead to tasks clashing depending on the issues that you underwent in the previous projects. In short, it helps you to improve your project management function as you are able to learn from past mistakes and correct them in future. It also helps you to monitor and track the progress of each task in your projects.

Cons:
As a team member for a project, you can follow different tasks to keep track of them such that, when any change takes place in that task, you will receive a notification in the form of an email. This is a good thing as you will be able to monitor every task that you are interested in. However, some of these notifications may be overwhelming especially when the project is coming to an end as you might not be able to know which notification is the latest among the ones you have received. This can bring about confusion on the latest changes the task has gone through.

The least favorable review

Stu


Pros:
Since we are a dispersed team in different geographical locations, Canada and USA, it is vital that we keep in touch for the betterment of the projects we undertake. Teamwork Desk as made this easy as we can manage tasks and time with ease. Every task, in the projects we undertake, is assigned time frames which have to be followed effectively. There is also a Gantt chart functionality which allows me to see the progress of the project clearly. Every team member can access this chart and thus make it easier to communicate on the next step to take. Apart from that, you can view the statistics of the project after it is done so that you can know which areas to emphasize more on for future projects with the aim of improving those statistics.

Cons:
I found it difficult to find my way around some of the features of the tool. It can be hectic if you are not regularly using the tool for all your tasks. Even if you get it right the first time, when you do not use it for a long time, you will have to go back to the basics once you come back. It can thus have a learning curve to it. Since I do not regularly use it for my tasks, I have come up with screenshots to help me go through them so that I do not have to struggle all over again. The tool is however efficient in keeping track of the progress of your projects and thus worth it.


Wilma

Verified
user
It helps to improve the visibility of your projects. If you are managing a current project, you can schedule tasks in a way that when one is complete the other one takes...

Stu

Verified
user
Since we are a dispersed team in different geographical locations, Canada and USA, it is vital that we keep in touch for the betterment of the projects we undertake....

Jay

Verified
user
We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of customer support where...

Henrietta

Verified
user
It has transitioned us from managing emails to managing tickets. With this kind of change, it is easy to know what the ticket entails before you can reply to a customer...

Holly

Verified
user
To start off, the software offers an intuitive and simple interface. You do not have to spend much time training the staff on how to use it. When it comes to ticketing,...

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