Price

$0.10

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Teamwork Desk REVIEW

Help Desk Software

5 user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is Teamwork Desk?

Teamwork Desk is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications. The software is capable of handling customer emails in a shared environment and allows for teams to collaborate on queries to provide better solutions to their customers.

Teamwork Desk simplifies ticketing for agents, thus improving their productivity and performance and positively impacting clients’ satisfaction. The system is also a viable marketing tool as it enables businesses to better engage their consumers and keep them happy, thus resulting to positive customer experience and better word of mouth.

From the first point of contact down to the resolution, Teamwork Desk makes every step easy and effortless. Features like unified inboxes, assigning tickets, ticket statuses, and customer portal all function together to ensure that the handling of each query and support is fast, responsive, and timely.

Overview of Teamwork Desk Benefits

Teamwork Desk is not just a newcomer to the help desk systems market. It is a software designed to make ticketing and supporting fun and easy, thus resulting to better agent performance and productivity, faster response, and happy, fully satisfied customers. The system is an ideal help desk solution for companies that are looking for a robust, dependable, and affordable software with integration options.

For users, Teamwork Desk comes with a throng of features, including unified inboxes, assigning tickets, ticket statuses, as well as a customer portal. All these features work together to help support agents act individually and collectively to solve problems faster.

The customer support portal contains answers to common issues and questions, which significantly contributes to the reduction of the number of emails and ticket requests sent by customers. This means support representatives have more time to address unique and more advanced issues and accomplish a whole lot more than spending their time dealing with repetitive issues and queries. Customer portals can be tailored to suit your company’s branding and give your customers that familiar feel as if they haven’t exited your website.

With Teamwork Desk, all communications between your support representatives and your customers feel more like responsive, personalized emails instead of automated responses. Clients love that that they feel valued and not just another ticket that requires a solution.

Teamwork Desk is designed to be fully responsive on any device, which means you can use it wherever you are and whether you are using a laptop, a desktop, or a mobile phone. The software also offers a native iOS and Android app for even better and faster ticket management on the go.

Overview of Teamwork Desk Features

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Smart Inboxes

Teamwork Desk Position In Our Categories

Position of Teamwork Desk in our main categories:

100

Teamwork Desk is one of the top 100 Customer Support Software products

50

Teamwork Desk is one of the top 50 Help Desk Software products

100

Teamwork Desk is one of the top 100
Customer Support Software products

50

Teamwork Desk is one of the top 50
Help Desk Software products


Teamwork Desk is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#13 Service Desk Software#12
Category:Position:
Help Desk & Ticketing Software#13
Service Desk Software#12

Enterprises have unqiue needs and requirements and no software application can be perfect in such a condition. It is futile to try to find an ideal out-of-the-box software system that meets all your business needs. The smart thing to do would be to customize the system for your unique wants, employee skill levels, finances, and other aspects. For these reasons, do not hurry and pay for well-publicized leading applications. Though these may be widely used, they may not be the ideal fit for your specific requirements. Do your groundwork, investigate each short-listed system in detail, read a few Teamwork Desk reviews, call the seller for explanations, and finally choose the product that presents what you require.

How Much Does Teamwork Desk Cost?

Teamwork Desk Pricing Plans:

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Startup – $0.10 per ticket

  • 5 agents
  • 3 inboxes
  • 1 free Help Docs site ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)

  • All Startup features
  • Pay per agent – fixed cost
  • Unlimited agents
  • Unlimited inboxes

Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)

  • All Basic features
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Teamwork Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Teamwork Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

12

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

Teamwork Desk User Reviews

What are Teamwork Desk pricing details?

Teamwork Desk Pricing Plans:

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Startup – $0.10 per ticket

  • 5 agents
  • 3 inboxes
  • 1 free Help Docs site ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)

  • All Startup features
  • Pay per agent – fixed cost
  • Unlimited agents
  • Unlimited inboxes

Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)

  • All Basic features
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents

What integrations are available for Teamwork Desk?

Teamwork Desk integrates with the following business systems and applications:

  • Teamwork Projects
  • HubSpot
  • OneDrive for Business
  • Dropbox
  • Zendesk
  • Xero
  • Calendar Sync
  • Box
  • Time Doctor
  • Hubstaff
  • Gmail
  • EagleSchedule
  • Freshbooks
  • QuickBooks
  • SupportBee
  • TimeCamp
  • Blinksale
  • Outlook
  • Google Drive
  • Harvest

and many more.

User reviews


User reviews in total: 5

5
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0
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Average Rating:

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The most favorable review

Henrietta

1 month ago


Pros:
It has transitioned us from managing emails to managing tickets. With this kind of change, it is easy to know what the ticket entails before you can reply to a customer request. It helps you to quickly catch up to speed without having to go back to your email. Previously, it was hectic trying to look for an email that you sent earlier among other emails that you have sent so that you can now where the problem lies. With Teamwork Desk, we can achieve this with ease which makes everything to run smoothly. It thus makes your overall work easier.

Cons:
Although it has a free plan where you can manage up to 150 tickets, it would be better if they had more pricing plans for their paid version. It would help users like me to choose the amount of tickets to buy depending on my needs. There are those that will have multiple inboxes whereby the unlimited version would suit their needs. However, for my case, I do not need the unlimited version as it does not provide value for money. For example, if I was managing 300 tickets, the unlimited version would be too expensive. If they included a plan or plans whereby you can buy the 300 or 500 tickets, it would be better.

The least favorable review

Holly

2 months ago


Pros:
To start off, the software offers an intuitive and simple interface. You do not have to spend much time training the staff on how to use it. When it comes to ticketing, it makes everything easy for us. Each ticket as assigned to a user which allows you to manage all the tickets with ease. It is simple to set up the tool based on the needs of your business and also offers the right control for your staff. On top of that, it is cheaper when you compare with other similar tools in the market and thus efficient.

Cons:
The grading or review or rating system for our support staff based on the tickets completed was not that effective. It took time to respond to when we complete or close a particular ticket. Whenever we would mark a ticket as complete, we expected that it would send a review questionnaire for that particular ticket. However, we did not get that as the ticket would still indicate that it open while it is complete. The response took weeks which made this feature unreliable for staff rating. This meant that a review would be sent weeks after the complete or closure of a ticket. In the end, we had to turn off this feature as it was not of help to us.

Published 1 month ago
Verified
user
It has transitioned us from managing emails to managing tickets. With this kind of change, it is easy to know what the ticket entails before you can reply to a customer...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user

What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Since we are a dispersed team in different geographical locations, Canada and USA, it is vital that we keep in touch for the betterment of the projects we undertake....



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
It helps to improve the visibility of your projects. If you are managing a current project, you can schedule tasks in a way that when one is complete the other one takes...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of


What do you think about this review? Great Poor

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