MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Teamwork Desk Review

Teamwork Desk
Our score: 8.0 User satisfaction: 100%

What is Teamwork Desk?

Teamwork Desk is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications. The software is capable of handling customer emails in a shared environment and allows for teams to collaborate on queries to provide better solutions to their customers.

Teamwork Desk simplifies ticketing for agents, thus improving their productivity and performance and positively impacting clients’ satisfaction. The system is also a viable marketing tool as it enables businesses to better engage their consumers and keep them happy, thus resulting to positive customer experience and better word of mouth.

From the first point of contact down to the resolution, Teamwork Desk makes every step easy and effortless. Features like unified inboxes, assigning tickets, ticket statuses, and customer portal all function together to ensure that the handling of each query and support is fast, responsive, and timely.

Overview of Teamwork Desk Benefits

Teamwork Desk is not just a newcomer to the help desk systems market. It is a software designed to make ticketing and supporting fun and easy, thus resulting to better agent performance and productivity, faster response, and happy, fully satisfied customers. The system is an ideal help desk solution for companies that are looking for a robust, dependable, and affordable software with integration options.

For users, Teamwork Desk comes with a throng of features, including unified inboxes, assigning tickets, ticket statuses, as well as a customer portal. All these features work together to help support agents act individually and collectively to solve problems faster.

The customer support portal contains answers to common issues and questions, which significantly contributes to the reduction of the number of emails and ticket requests sent by customers. This means support representatives have more time to address unique and more advanced issues and accomplish a whole lot more than spending their time dealing with repetitive issues and queries. Customer portals can be tailored to suit your company’s branding and give your customers that familiar feel as if they haven’t exited your website.

With Teamwork Desk, all communications between your support representatives and your customers feel more like responsive, personalized emails instead of automated responses. Clients love that that they feel valued and not just another ticket that requires a solution.

Teamwork Desk is designed to be fully responsive on any device, which means you can use it wherever you are and whether you are using a laptop, a desktop, or a mobile phone. The software also offers a native iOS and Android app for even better and faster ticket management on the go.

Overview of Teamwork Desk Features

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Smart Inboxes

Teamwork Desk Position In Our Categories

Because companies have their own business-related needs, it is only reasonable that they abstain from buying an all-in-one, “perfect” software. Nevertheless, it is futile to try to find such a software product even among sought-after software products. The right thing to do can be to note down the varied chief functions which call for a careful thought like crucial features, plans, skill capability of staff, company size, etc. Thereafter, you must double down on your product research through and through. Browse through some of these Teamwork Desk analyses and scrutinize the other solutions in your list in detail. Such detailed research guarantee you take out unsuitable software products and select the one that has all the aspects your business requires to realize efficiency.

Position of Teamwork Desk in our main categories:

TOP 200

Teamwork Desk is one of the top 200 Customer Support Software products

TOP 100

Teamwork Desk is one of the 100 Help Desk Software products

Teamwork Desk is also listed in the following subcategories:

Every enterprise has different wants and needs an application that can be customized for their size, type of staff members and clients, and the particular industry they are in. For these reasons, no system can proffer perfect tools off-the-shelf. When you try to find a software app, first be sure what you need it for. Read some Teamwork Desk Help Desk Software reviews and ask yourself do you want basic tools or do you require advanced tools? Are there any industry-specific tools that you are seeking? Find the answers to these questions to aid your search. There are multiple factors that you need to consider and these include your budget, specific business requirements, your organization size, integration needs etc. Take your time, try out a few free trials, and finally zero in on the app that provides all that you need to enhance your firm competence and productivity.

How Much Does Teamwork Desk Cost?

Teamwork Desk Pricing Plans:

Free Trial

Starter

$7/agent/month

Plus

$13/agent/month

Pro

$25/agent/month

Enterprise

Contact vendor

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Starter – $7 per agent/month

  • 10 agents
  • Unlimited inboxes
  • 1 free Help Docs site
  • Smart inboxes
  • Print and export tickets
  • Teamwork Projects integration

Plus – $13 per agent/month

  • All features from Starter plan
  • Triggers
  • Time tracking
  • Two factor authentication

Pro – $25 per agent/month

  • All features from Plus plan
  • Reporting
  • Companies
  • Customer happiness ratings
  • Custom fields
  • Training wheels

Enterprise – Contact us for pricing

  • All features from Pro plan
  • Priority support
  • Enterprise customer success manager
  • Team onboarding and training
  • Single sign-on

User Satisfaction

Positive Social Media Mentions 12
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Teamwork Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Teamwork Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Teamwork Desk Alternatives

Top Competitors To Teamwork Desk By Price

Trending Help Desk Software Reviews

Product name:
Score:
Satisfaction:
8.0
N/A
8.0
100%
8.0
100%

Teamwork Desk Comparisons

Teamwork Desk user reviews

Effective management of ticketing

Read full review >
Jay
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

Helps to monitor the progress of the projects

Read full review >
Wilma
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

Billing of hours in a project made easy

Read full review >
Holly
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

Enhances smooth workflow

Read full review >
Henrietta
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.12.2017 Company Size: More than 100 Employees Industry: Hospital & Health Care

Ease of communication for teams working remotely

Read full review >
Stu
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.12.2017 Company Size: More than 100 Employees Industry: Market Research

What are Teamwork Desk pricing details?

Teamwork Desk Pricing Plans:

Free Trial

Starter

$7/agent/month

Plus

$13/agent/month

Pro

$25/agent/month

Enterprise

Contact vendor

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Starter – $7 per agent/month

  • 10 agents
  • Unlimited inboxes
  • 1 free Help Docs site
  • Smart inboxes
  • Print and export tickets
  • Teamwork Projects integration

Plus – $13 per agent/month

  • All features from Starter plan
  • Triggers
  • Time tracking
  • Two factor authentication

Pro – $25 per agent/month

  • All features from Plus plan
  • Reporting
  • Companies
  • Customer happiness ratings
  • Custom fields
  • Training wheels

Enterprise – Contact us for pricing

  • All features from Pro plan
  • Priority support
  • Enterprise customer success manager
  • Team onboarding and training
  • Single sign-on

What integrations are available for Teamwork Desk?

Teamwork Desk integrates with the following business systems and applications:

  • Teamwork Projects
  • HubSpot
  • OneDrive for Business
  • Dropbox
  • Zendesk
  • Xero
  • Calendar Sync
  • Box
  • Time Doctor
  • Hubstaff
  • Gmail
  • EagleSchedule
  • Freshbooks
  • QuickBooks
  • SupportBee
  • TimeCamp
  • Blinksale
  • Outlook
  • Google Drive
  • Harvest

and many more.

Teamwork Desk average rating:

Average score
5/5 (5 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Holly

PROS: To start off, the software offers an intuitive and simple interface. You do not have to spend much time training the staff on how to use it. When it comes to ticketing, it makes everything easy for us. Each ticket as assigned to a user which allows you to manage all the tickets with ease. It is simple to set up the tool based on the needs of your business and also offers the right control for your staff. On top of that, it is cheaper when you compare with other similar tools in the market and thus efficient.

CONS: The grading or review or rating system for our support staff based on the tickets completed was not that effective. It took time to respond to when we complete or close a particular ticket. Whenever we would mark a ticket as complete, we expected that it would send a review questionnaire for that particular ticket. However, we did not get that as the ticket would still indicate that it open while it is complete. The response took weeks which made this feature unreliable for staff rating. This meant that a review would be sent weeks after the complete or closure of a ticket. In the end, we had to turn off this feature as it was not of help to us.

Reviewed 5 months ago

Read full review >

The least favorable review

Stu

PROS: Since we are a dispersed team in different geographical locations, Canada and USA, it is vital that we keep in touch for the betterment of the projects we undertake. Teamwork Desk as made this easy as we can manage tasks and time with ease. Every task, in the projects we undertake, is assigned time frames which have to be followed effectively. There is also a Gantt chart functionality which allows me to see the progress of the project clearly. Every team member can access this chart and thus make it easier to communicate on the next step to take. Apart from that, you can view the statistics of the project after it is done so that you can know which areas to emphasize more on for future projects with the aim of improving those statistics.

CONS: I found it difficult to find my way around some of the features of the tool. It can be hectic if you are not regularly using the tool for all your tasks. Even if you get it right the first time, when you do not use it for a long time, you will have to go back to the basics once you come back. It can thus have a learning curve to it. Since I do not regularly use it for my tasks, I have come up with screenshots to help me go through them so that I do not have to struggle all over again. The tool is however efficient in keeping track of the progress of your projects and thus worth it.

Reviewed 2 years ago

Read full review >

More reviews from 5 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Effective management of ticketing

Read full review >
Jay
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of customer support where clients would need our help whenever they encountered problems with the use of our applications. Luckily, we came across Teamwork Desk which is similar to the Teamwork projects. We were able to take care of the problem we had with customer support and it was just what we were looking for. The Teamwork Desk team is reliable and offers the best functionalities to streamline our customer support. We are able to communicate with our clients and developers such that, when a client raises a query, we are able to assign that query to a specific developer based on the type of issue at hand.

CONS: Despite it offering what we were looking for, it still requires some improvements especially when integrating or working together with our Teamwork projects. For the case of integration, it should be able to work hand in hand with what we already have in terms of complementing each other. For example, the ticket from customers should be able to merge with the task for our Teamwork Projects. This would help make things easier as we can manage the ticket together with the task under one platform. Also, it would be better if one was able to respond to an internal message or comment without sending the reply to the client, for the case of a private message via email.

What do you think about this review? Great Poor

Helps to monitor the progress of the projects

Read full review >
Wilma
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: It helps to improve the visibility of your projects. If you are managing a current project, you can schedule tasks in a way that when one is complete the other one takes over. On the same note, you will be able to plan better future projects as you will be able to seal all the gaps that may lead to tasks clashing depending on the issues that you underwent in the previous projects. In short, it helps you to improve your project management function as you are able to learn from past mistakes and correct them in future. It also helps you to monitor and track the progress of each task in your projects.

CONS: As a team member for a project, you can follow different tasks to keep track of them such that, when any change takes place in that task, you will receive a notification in the form of an email. This is a good thing as you will be able to monitor every task that you are interested in. However, some of these notifications may be overwhelming especially when the project is coming to an end as you might not be able to know which notification is the latest among the ones you have received. This can bring about confusion on the latest changes the task has gone through.

What do you think about this review? Great Poor

Billing of hours in a project made easy

Read full review >
Holly
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: To start off, the software offers an intuitive and simple interface. You do not have to spend much time training the staff on how to use it. When it comes to ticketing, it makes everything easy for us. Each ticket as assigned to a user which allows you to manage all the tickets with ease. It is simple to set up the tool based on the needs of your business and also offers the right control for your staff. On top of that, it is cheaper when you compare with other similar tools in the market and thus efficient.

CONS: The grading or review or rating system for our support staff based on the tickets completed was not that effective. It took time to respond to when we complete or close a particular ticket. Whenever we would mark a ticket as complete, we expected that it would send a review questionnaire for that particular ticket. However, we did not get that as the ticket would still indicate that it open while it is complete. The response took weeks which made this feature unreliable for staff rating. This meant that a review would be sent weeks after the complete or closure of a ticket. In the end, we had to turn off this feature as it was not of help to us.

What do you think about this review? Great Poor

Enhances smooth workflow

Read full review >
Henrietta
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.12.2017 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: It has transitioned us from managing emails to managing tickets. With this kind of change, it is easy to know what the ticket entails before you can reply to a customer request. It helps you to quickly catch up to speed without having to go back to your email. Previously, it was hectic trying to look for an email that you sent earlier among other emails that you have sent so that you can now where the problem lies. With Teamwork Desk, we can achieve this with ease which makes everything to run smoothly. It thus makes your overall work easier.

CONS: Although it has a free plan where you can manage up to 150 tickets, it would be better if they had more pricing plans for their paid version. It would help users like me to choose the amount of tickets to buy depending on my needs. There are those that will have multiple inboxes whereby the unlimited version would suit their needs. However, for my case, I do not need the unlimited version as it does not provide value for money. For example, if I was managing 300 tickets, the unlimited version would be too expensive. If they included a plan or plans whereby you can buy the 300 or 500 tickets, it would be better.

What do you think about this review? Great Poor

Ease of communication for teams working remotely

Read full review >
Stu
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.12.2017 Company Size: More than 100 Employees Industry: Market Research

PROS: Since we are a dispersed team in different geographical locations, Canada and USA, it is vital that we keep in touch for the betterment of the projects we undertake. Teamwork Desk as made this easy as we can manage tasks and time with ease. Every task, in the projects we undertake, is assigned time frames which have to be followed effectively. There is also a Gantt chart functionality which allows me to see the progress of the project clearly. Every team member can access this chart and thus make it easier to communicate on the next step to take. Apart from that, you can view the statistics of the project after it is done so that you can know which areas to emphasize more on for future projects with the aim of improving those statistics.

CONS: I found it difficult to find my way around some of the features of the tool. It can be hectic if you are not regularly using the tool for all your tasks. Even if you get it right the first time, when you do not use it for a long time, you will have to go back to the basics once you come back. It can thus have a learning curve to it. Since I do not regularly use it for my tasks, I have come up with screenshots to help me go through them so that I do not have to struggle all over again. The tool is however efficient in keeping track of the progress of your projects and thus worth it.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Nestor Gilbert
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

No time for detailed research?

Check out our comparison of TOP 3 help desk solutions.

ZendeskvsFreshdeskvsSalesforce Essentials
Check Who’s The Leader
Arrow