Enhances smooth workflow

What are the best aspects of this product?

It has transitioned us from managing emails to managing tickets. With this kind of change, it is easy to know what the ticket entails before you can reply to a customer request. It helps you to quickly catch up to speed without having to go back to your email. Previously, it was hectic trying to look for an email that you sent earlier among other emails that you have sent so that you can now where the problem lies. With Teamwork Desk, we can achieve this with ease which makes everything to run smoothly. It thus makes your overall work easier.

What aspects are problematic or could work better?

Although it has a free plan where you can manage up to 150 tickets, it would be better if they had more pricing plans for their paid version. It would help users like me to choose the amount of tickets to buy depending on my needs. There are those that will have multiple inboxes whereby the unlimited version would suit their needs. However, for my case, I do not need the unlimited version as it does not provide value for money. For example, if I was managing 300 tickets, the unlimited version would be too expensive. If they included a plan or plans whereby you can buy the 300 or 500 tickets, it would be better.

What specific problems in your company were solved by this product?

It has provided a way for our marketing team to communicate with the clients in the field. There are a lot of questions and requests that come through our internal marketing team and Teamwork Desk offers us the flexibility to make sure that all those requests are taken care of. We are able to prioritize and assign tasks on those requests to every user on the team based on their expertise. With such seamless support, we can avoid late or failure to respond as all tickets are monitored and managed effectively. All our clients are thus satisfied as their needs and queries are taken care of.

Are you a current user of this product?

Yes