Great relief for my job

What are the best aspects of this product?

The helpdesk tool that brings huge relief in our company each day, especially that it handles all of our clients and their needs for support seamlessly. Teamwork Desk allows quick response through its smooth UI, as well as it lets us conveniently mark proper status for each ticket then point them to specific support staff. This helps us prevent unnecessary mishaps from taking place every so often. And the platform has a dependable team of support staff that caters to any issues in the least possible time. They help in diagnosing and resolving different tech issues within the platform too.

What aspects are problematic or could work better?

The reporting system needs improvements in terms of some important aspects. For example, it doesn’t feature built-in company time settings. Meaning, it is quite difficult to accurately estimate the time of initial responses and resolution of tickets.

What specific problems in your company were solved by this product?

It has solidified our helpdesk system significantly. This helps us provide a fast and quality response for client support. That makes clients are greatly satisfied with our services.

Are you a current user of this product?

Yes