Has an excellent UI, doesn’t consume huge memory space

What are the best aspects of this product?

An upfront tool that helps us manage all helpdesk tickets. Our agents can also reply to customer queries at lightning speed because the platform unifies all inbox we have into one interface. Intuitive when it comes to spreading out tickets among our support staff. Now, our customers observe how quickly we respond to their concerns.

What aspects are problematic or could work better?

It seems that this platform has no disadvantages. I only observe great things from it.

What specific problems in your company were solved by this product?

This is a fitting solution for helping our team to work cohesively together. It is a reliable platform that pushes us towards providing personal and prompt responses too. And our clients love how we deliver helpdesk services.

Are you a current user of this product?

Yes