High-class helpdesk tool

What are the best aspects of this product?

Managing tickets is now better for us because of this efficient and adaptable platform. First, it gathers client queries from different inboxes or channels. Then, it automatically turns client emails into helpdesk tickets, and finally, it accurately spreads out tickets to proper support staff. This helps us give proper attention to each ticket, so we would know which to prioritize. This increases our response time significantly.

What aspects are problematic or could work better?

For now, I have no bad experiences when using the platform. It is a complete tool that has useful features, and help improve our helpdesk system processes.

What specific problems in your company were solved by this product?

Enables us to give more focus to each ticket, and give the best solutions and responses to each of our clients. And this is how it lets us enjoy big customer satisfaction today.

Are you a current user of this product?

Yes