Neat and fabulous ticketing system

What are the best aspects of this product?

A neat and fabulous tool that makes the processes of handling tickets easier, especially that it efficiently unites different communication channels through an email platform. It’s a great time saver too since it lets us easily divide tickets among our team members. Also, it generates convenient reports that help in tracking our performance. In addition, the tool conveniently integrates into our system infrastructure because of its compatibility with a huge number of various software programs.

What aspects are problematic or could work better?

I have no problems with this neat helpdesk tool. This has revolutionized our system a lot.

What specific problems in your company were solved by this product?

Excellent solution for optimizing our helpdesk support management. It makes our operations feel like a better experience too. As a result, our customer satisfaction rates have rocketed up tremendously.

Are you a current user of this product?

No