Upfront functions in a platform

What are the best aspects of this product?

It automatically gathers tickets from email and chat among other feeds into one system, thus it makes our helpdesk operations run smoothly. It also features a neat UI that supports efficient communication with all our clients. Plus, it has a terrific feature that lets us spread out tickets among all our support staff conveniently.

What aspects are problematic or could work better?

I don’t have any criticism against this platform. It works great for our helpdesk system.

What specific problems in your company were solved by this product?

Great aid for properly replying to all queries of our clients, as well as for handling complicated user concerns. This is how the platform drastically increases our response speed for each ticket. This is really the best we’ve stumbled upon!

Are you a current user of this product?

Yes