Wonderfully compact size but truly dependable

What are the best aspects of this product?

Sports a fabulous UI that is easy to use, and it has great automation too. It directs all customer queries from different email inboxes into one dashboard, then it automatically turns such items into tickets. This is the key to how we have made our ticketing process smoother, which boosts our performance in terms of customer support.

What aspects are problematic or could work better?

This tool causes no problem for us. It is a superior platform for managing helpdesk tickets.

What specific problems in your company were solved by this product?

Great solution for automating much of our repetitive tasks, thus we can save time and improve our performance and productivity. It lets us put sufficient attention on clients too.

Are you a current user of this product?

Yes