Great not just for monitoring but also for reporting

What are the best aspects of this product?

When it comes to tracking and reporting, I think this tool is up there with regards to usefulness and effectivity. I like how it can be installed silently, so that employees being monitored aren't aware of what's being done. This tool has also enabled us to provide management reports to our clients on a regular basis, and this is all thanks to the reporting feature that goes really in depth. Finally, customer support can be easily reached via chat or email.

What aspects are problematic or could work better?

While the customer support team is easy to reach, I do have to admit that resolving issues and problems can take some time. Because you can only reach them via chat or email, it usually takes several conversations before an issue is fully resolved. I am also really irritated at the fac that I can get logs or data about an outage whenever it occurs. I've approached the customer support team about this and so far I have not gotten a response.

What specific problems in your company were solved by this product?

HR management is definitely the field where this tool has been the most help to us.

Are you a current user of this product?

No