What are the best aspects of this product?
The developers of the product understand that we live in a world of many possibilities and that is why the latest version of TestRail offers better integrations with third party applications. It integrates with JIRA and Confluence among other applications to give you a near perfect test solution for your projects. It provides better automation that equips to with the ability to create test cases with ease. It accommodates the needs of a modern software developer or designer in full. When it comes to customer support, you can have access to their newsletters and are highly responsive to customer queries when put on call.
What aspects are problematic or could work better?
It is limited in some of the functionalities. When it comes to bulk editing, it does not offer it which means that you have to spend a lot of time editing fields on the system. However, you can customize the set up in way that you enable and disable features that you do not need in the process of test railing your projects. In the end, you will have a user interface which is unique to your organization and thus helpful. Although the TestRail product will have minor issues, you can find ways to overcome plus they have reliable customer support team.
What specific problems in your company were solved by this product?
It takes tracing to the next level. With the JIRA plugin integration, you can tie a test case to a story in JIRA. This helps you to create test cases based on those stories with ease and document them altogether. It gives room for automation to help you trace each and every case while you run them using the product to give you a better and overall coverage of the issues.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year