What are the best aspects of this product?
It allows you to customize projects such that you do not have to pay for projects that are not active. It helps you to save on the cost of running the tool in your system for project management and testing. For my case, the product was easy to use at first. I did not find the need to go through the tutorials to find out how certain features work or how to get around the tool. Due to integration with JIRA, we were able to connect with user stories and create cases out of them. You can view the status of the ticket from JIRA, test it and manage it until it is resolved. All the documentations of cases and tickets are generated by the tool. The customer support is top-notch.
What aspects are problematic or could work better?
Previously, I had problems with how long the text field at the dashboard for the test cases was. There are some test cases especially in the medical field which can have long texts. Luckily, the developer of TestRail has made this better with the latest upgrade which allows for side view opening of the test cases. In short, this drawback has been corrected for better viewing of the test fields.
What specific problems in your company were solved by this product?
Initially, we were in the dark in terms of having a quality assurance or testing tool. Since we concluded on TestRail, our work and synchronizing of test cases has been adequate. We switched from Excel Sheets which proved not only inefficient but unreliable. We could not use Google Spreadsheets to share our Excel sheets due to security concerns which took most of our time in sharing and running those tests. Although we tried other similar tools, TestRail came out on top.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?