Highly responsive customer support

What are the best aspects of this product?

It has managed to help me during test runs for my software development. I can easily carry out experiments and detect which areas need improving. This saves a lot of time as it offers me the needed space and time to put my application out there. The interface is simple and I can search for items in the system with ease. It helps me to arrange and customize the fields to my liking which increases the chances of being successful with the tool. Where find difficulties in using the application, I can contact the customer support which is highly responsive.

What aspects are problematic or could work better?

The customer experience is not as great as it should be. You get a lot of things or items to deal with which can be cumbersome, including fields and tabs. Also, the automatic log out for users who show signs of inactivity when using the system is not nice. Once you are logged out, all your work on the ticket is lost. With such a limitation, it can be difficult to work on detailed tickets as you have to start all over again once you are logged out.

What specific problems in your company were solved by this product?

It has allowed me to configure the product based on the project needs. This has been the most influential benefit I have received from TestTrack. With proper managing of experiments and tests on software applications, I can save the time and guarantee that my application is on the right track during and after development. It allows me to be flexible in my operations and offer reliable data sharing platform which is a big plus.

Are you a current user of this product?

Yes