Increases project team collaboration and communication

What are the best aspects of this product?

It has become a great tool for managing our database. We started small almost a decade ago and we can say it has helped us to transition well over time as we grow. With our team of professionals including developers and engineers, they are able to collaborate well on the same platform and take on projects in unison. This has brought about efficient and smooth workflow and thus reliable.

What aspects are problematic or could work better?

Customization of the field is not intuitive. As we grew as a company, it was hard to change the custom fields of our clients to what we wanted them. Data is not easily moved from or into the fields which leaves us not knowing what to do. At the moment, the fields still look the same as they were before. It would be better if it could be fully customizable to help change how the fields look as time goes by. Also, it is difficult to group users in particular groups and change those groups and rules when their activities or objectives change. It would also be nice if such features were introduced into the tool.

What specific problems in your company were solved by this product?

We are able to tend to difficulties in our hardware or software. When clients sight those problems, the tool helps to track and generate reports on those problems. Apart from that, it helps to prioritize on which problems need attending to first, automatically. This is done by the calculated fields functionality. In production, we use TestTrack to manage, detect and notify of the changes in the devices that we use in the process. It also helps us to be compliant with the set rules and regulations in our quality management system practices.

Are you a current user of this product?

Yes