Increases workflow in ticketing

What are the best aspects of this product?

What I loved most about TestTrack is the ability to integrate with almost all the applications I use. For example, the SCM, which is a provider of source code and MS Office. For the MS Office, it integrates with the 32 bit version but the 64 bit option. The good thing is that I use the older version for my application development which is a plus. Apart from that, it has managed to increase the workflow of the design and development stages of my projects.

What aspects are problematic or could work better?

Although integration is there, it does not exist for the 64 bit MS Office. This limits me to the old version of the application. It would be nice if they could upgrade the system and make it compatible with the latest version of MS Office. Just like any other software, TestTrack comes with some other minor glitches which can be handled with ease as the customer support is highly responsive.

What specific problems in your company were solved by this product?

We have been able to handle all issues that relate to our projects with ease. Issues can be accessed from one place which makes our work easier. In short, everyone knows what they are expected to do when they wake in the morning which makes them even more productive. Once a user concludes to a task, they can look up into the system to find out the next task in line and thus smooth workflow.

Are you a current user of this product?

Yes