Happy to have this working for us!

What are the best aspects of this product?

If we can't attend to a user's needs right away, we can easily queue them in by scheduling a return call for them. This seems to soothe even the most irate customers. Plus, the system finds a slot that works best for the customer and the agent too.

What aspects are problematic or could work better?

It would be nice if Timely would integrate with Zendesk too. This is our ticketing software, so it would be good to have these two work together to make sure that all tickets are settled promptly.

What specific problems in your company were solved by this product?

This helps us give the best customer experience. It is reliable and fast—two things that customers often look for.

Are you a current user of this product?

Yes